We’re continuing to tweak server settings to prevent crashed tables and also the calendar issues. We were recently contacted on the helpdesk and became aware that some of the high traffic stockings have been struggling for the past month or so. This information is extremely helpful and we’ve made more modifications with the help of this feedback. We really do want to make sure the site is running smoothly and doing what you need it to, to run your business, so if you could take a few minutes out of your busy schedule and drop us a line if you’re encountering issues, it will be extremely helpful.
We just made some changes today so, moving forward, if you:
- have a high-traffic stocking coming up
- are experiencing slow page loading / error messages
please email us at support [at] hyenacart.com and let us know.
Thanks for your patience as we resolved the issues from this morning. We believe we’ve modified the server settings to prevent it from happening again. If it does though, we’ll be working to fix it as quickly as possible.
I’m so sorry if you’re having issues accessing the site this morning. Our technical team is working to fix the problem as quickly as possible.
Thanks for your patience as we get this fixed!
Just wanted to apologize for the issues we’ve been experiencing on the stocking calendar. I’ve been working with the host to resolve the problem (the calendar was often showing up as blank), and it is much improved now. I’ll keep my eye on it to make sure we have the problem solved.
Also, for those of you with shared stores and international sellers, I have now added the option to allow each congo seller to choose her own currency option. The congo admin must first choose “Vendor defined” as the currency option on the main Profile Page. Then each vendor can choose a currency on her individual profile page.
As always, thanks for hosting your store on Hyena Cart!
Just a quick update to let you know I’ve added a few new features for Shared Stores:
- “Hold” option — this option places an item on hold for 10 minutes when a shopper clicks “Buy Now.” If the shopper does not complete payment via Paypal within those 10 minutes, the item automatically restocks and can be purchased by another shopper. The previous order is canceled. This option can be found in the Stocktype drop-down menu on the add / edit listing page.
- Auto-hide sold out listings — when this option is set to “yes”, sold out items will automatically be hidden from the store view. This option can be found at the bottom of the Store Settings >> Profile Page
Both of these features have been added thanks to the great suggestions on the Feature Request page: http://hyenacart.com/feature_request.php. So if you have any features you’d like to see added to Hyena Cart, please add them there — it really works 🙂
As you know, we switched to a google group last summer so that I could maintain contact with all of you in the event of server issues. Now that I’ve had more time to arrange a longer-term solution, I’d like to bring back the Hyena Cart blog, but I have placed it on an alternative domain and server. This server is totally independent of our HC server (completely different hosting company), so if there are issues on HC, the blog will still be up and running.
If you were on the google group list, I have transferred you over to the new blog subscribers list. You can remove yourself at any time (or sign up under a different email address) using the “Subscribe” and “Unsubscribe” buttons in the left hand menu.
For this first post, I’m going to send email both via the google group and the new blog, just to confirm you get both. A bit later this week, I’m going to send another email to all active sellers, to ensure they get the news as well. Sorry if you end up getting three emails this week — it won’t be the norm!
Thanks again everyone for using Hyena Cart 🙂
Just wanted to make sure you saw that the category that used to be called “Jewelry and Accessories” has been split into two different categories. You’ll want to check how your store is categorized in your Store Settings >> Profile Page, and also note that when you start defining your listings within the site-wide categories.
That’s all for now 🙂
For Single Owner (HCM) stores, I just added the option of defining your product on the basis of the Hyena Cart site-wide categories and subcategories. Once this has been in place for a while, the links from the main site onto category-level pages will have the option to show products or stores (it only shows stores now). Subcategory pages will show items defined into those subcategories vs. now, where the subcategory pages show search results based on the subcategory name. This should make browsing easier for our shoppers in the future 🙂 If you have suggestions for other categories and subcategories, I would be happy to add them.
In other news, you now have the ability to batch print pack slips from the order history page, and shipping options are now shown in the correct currency (they used to show in only dollars, which was incorrect).
Things seem to be back up and running now. Here is the update from Paypal’s site:
We have implemented a fix and IPNs for transactions processed after Jan 28, 10:47 AM PST (Jan 28, 6:47 PM GMT) are being sent now. We are expecting IPNs for new transactions to start being delivered in near real-time within the next hour. We are also estimating that missing IPNs for transactions processed between Jan 27, 11:04 PM PST (Jan 28, 7:04 AM GMT) and Jan 28, 10:47 AM PST (Jan 28, 6:47 PM GMT) will be delivered within the next 24 hours.
As the IPN’s (those are the pingbacks from Paypal to HC) come in, items may be re-taken out of stock. Just keep an eye on your inventory, etc. Hopefully this won’t happen again anytime soon!
Thanks for your patience!
Just an FYI that Paypal’s IPN system is down, which means payments made via HC aren’t being reflected in HC’s system. So far they haven’t given an ETA on when this will be fixed. Sorry! I’ll let you know as soon as I hear anything.
Also, if you’ve made a store payment, SC payment, etc., please give me a little time as I’m going to have to update these manually.
ETA – by the way, if you’re curious, you can check out the Paypal status updates here:Â