There are a lot of error messages, I’m still working out a lot of
kinks, but we’re getting there. We probably won’t be fully functional
until later this week. Some of the database backups were a little old.
If you had made significant changes to your store, please email me at
kfegelman@gmail.com and I’ll pull your most recent data [...]

[Read more →]

I’ve chosen a new host and they’re in the midst of setting up our
server. It will be a few days before things are somewhat functional.
It’s going to be a bit of work to get everything re-uploaded and
re-configured for the new environment, and it also takes up to 48
hours for the new server to be associated [...]

[Read more →]

I was optimistic this morning. Not so much anymore. I’m unable to get
a member of the server team on the phone. I’m very disappointed as
I’ve always been happy with this host in the past. I’m doing my best
to get the site back up and *never* have to have this happen again. I
am very, very sorry [...]

[Read more →]

The server team is in the house. I spoke with an intelligent,
knowledgeable human being this morning who is looking through the
notes from the weekend (they did actually spend some effort on it over
the weekend), and is trying to figure out what the problem is.
Meanwhile, I’m still able to access all of the files on the [...]

[Read more →]

Well, after spending an hour on the phone and being routed and
re-routed back to the first-level technical support call-center, I’m
becoming convinced that the server department doesn’t work weekends.
They assure me that this issue has been escalated and is being dealt
with at the highest priority, but I can’t get ahold of anyone who can
actually tell me [...]

[Read more →]

Hi all,
Hope you’re having a happy Father’s day.
I just got off the phone with the host. They rebooted the server last
night (again), and it obviously did not fix the problem. This morning,
they tell me they are escalating the issue to the server team since
the reboot didn’t fix anything. This is frustrating to me because I
thought [...]

[Read more →]

Hope you all don’t mind getting periodic updates…
I spoke with the host and they are looking into what’s going on with
the server. It doesn’t sound like a normal problem for them. They had
me do some sort of fancy trace route thing on my PC and are off doing
whatever they do to figure it out. They [...]

[Read more →]