HC Congo and Multi-store users – images

Hi everyone,

There was an issue with the new image uploader for Congos and multi-users stores that is causing images to be deleted when the site’s image clean-up script is run. If this has affected you, please contact me at the helpdesk so I can compensate you for your time.

Even if your images are still fine, please do this check to ensure that they don’t get deleted inadvertently:

  • Check that your image id number matches their product id.
  • The way to do that is to look at the number of the image path on the edit listing page, for example,
  •            ../prod_images17/vid6704_id68564_0.jpg

          that number after id, 68564, should be the same number that shows in your browser
          bar, i.e.,

          http://hyenacart.com/Vendor_files/stockpage.php?id=68564&vid=6704

         (the number after “id=”.)

  • If the numbers are the same, you are all set. If they aren’t, please re-upload your images.

Again, if this has affected your shop, please contact me at the helpdesk so I can compensate you for the inconvenience.

Moving forward, this should not be an issue and all new listings should be fine.

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